Terms of Service

1. Acceptance

These Terms of Service (“Terms”) are a contract between you and Xlay Technologies Inc. (“Xlay”, “we”, “us”). By creating an account or using the Xlay rider app, driver app, or related services (the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility & accounts

You must be of legal age in your jurisdiction to use the Services and provide accurate account information. You are responsible for activity on your account and for keeping your login secure. Drivers must additionally meet all licensing, insurance, and vehicle requirements described in the driver app.

3. The service

Xlay provides technology that connects riders who request trips with drivers who provide them. Xlay is a technology platform; drivers are independent and are not employees of Xlay. Availability of drivers and trips is not guaranteed and may vary by area and time.

4. Rider terms

• You may request a trip by providing a pickup and destination. Fares are estimated before booking; the final fare reflects the actual route, time, and any applicable taxes or fees.
• You agree to be ready at the pickup, treat drivers and vehicles with respect, and pay for completed trips.

5. Driver terms

• Drivers operate as independent contractors and decide when to go online and which trips to accept, subject to platform rules.
• Drivers are responsible for their vehicle, valid licensing and insurance, applicable taxes, and complying with local laws.
• Xlay pays drivers their share of completed-trip fares, less the platform commission and any applicable amounts, as shown in the driver app.

6. Fares, payments & taxes

Fares may include a base amount, distance and time charges, a booking fee, surge or scheduled multipliers, and applicable taxes. You authorize Xlay and its payment processor to charge your selected payment method for completed trips and any fees described in the apps. Cash trips, where offered, are settled directly at the time of the ride. Receipts are provided after each trip.

7. Cancellations & fees

You may cancel a trip in the app. A cancellation fee may apply after a driver has been matched or has begun travelling to the pickup, and no-show fees may apply, as described in the apps. Cleaning or damage fees may apply where a rider causes excessive mess or damage.

8. Conduct & safety

You agree not to misuse the Services, including no unlawful, unsafe, harassing, fraudulent, or discriminatory behaviour. We may suspend or remove users who violate these Terms or put others at risk. Safety features in the app are tools, not guarantees of safety.

9. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or available at all times or in all locations.

10. Limitation of liability

To the fullest extent permitted by law, Xlay is not liable for indirect, incidental, special, or consequential damages, or for the conduct of any rider or driver. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate access if you breach these Terms, create risk, or where required by law.

12. Governing law

These Terms are governed by the laws of the jurisdiction in which Xlay Technologies Inc. is incorporated, without regard to conflict-of-laws rules. Disputes are subject to the courts of that jurisdiction, except where applicable law provides otherwise. [Confirm governing jurisdiction before launch.]

13. Contact

Xlay Technologies Inc.
[Mailing address available on request]
support@x-lay.com